RESPONSIBILITY & DIFFICULTY LEVEL OF OUR TOURS
Bahia Aventuras does not guarantee sightings of any type of wildlife (marine and inland) during any of our tours. Bahia Aventuras assumes no responsibility for damage or loss to personal possessions during any of the tours (cameras, cell phones, money, jewelry or other expensive equipment). Dry bags are provided for passenger use, however ultimate responsibility falls on the individual for the protection of their valuables. We suggest leaving jewelry, passports or other identification at your place of lodging. A photocopy of your passport and/or identification is recommended in the event of a police check. Our boats are not anchored at any dock, so you’ll have to wade through small waves to enter the boat (wet landing). The trails at Corcovado and Ballena park are flat and easy but it can be muddy in places during rainy months (May to November )and warm during the dry season ( December to April ) , with roots to avoid. Bahia Aventuras is committed to helping protect our natural resources and preservation of our planet, so our policy is not to use plastic water bottles on any of our tours. Boats carry a container with fresh water and reusable water cups, however we recommend bringing your own reusable water bottle since in national parks is forbidden to take single use plastic bottle.
MEDICAL & PHYSICAL LIMITATIONS
Customers with particular health conditions and / or handicaps should let know to Bahia Aventuras S.A. staff about them before to confirm the reservation so we can evaluate if it’s possible or not to participate in the activity since our tours can be extreme for people with physical difficulties or limitations. Due to potential health risks, pregnant women are advised not to take our tours with boat transportation. Staff carries a fully-stocked first aid kit. Bahia Aventuras has insurance to cover our clients in the event of accidents or illness during the activity but in certain circumstances, evacuation could be prolonged, difficult, expensive or impossible and for that reason we recommend that trip participants purchase short-term traveller insurance, covering baggage, and accident/life and trip cancellation. In case of illness, hospital facilities for serious problems are excellent in Costa Rica and Bahia Aventuras S.A. assumes no liability for costs of evacuation or provision of medical care.
REFUNDS, MODIFICATIONS & CANCELLATIONS POLICIES
Bahia Aventuras S.A. reserves the right to cancel or reschedule any trip due to: Insufficient Sign Ups and ,national park restrictions , uncontrolled natural reasons or disasters. In the event of such cancellation, those with reservations shall be notified as soon as possible and a full refund of payments will be given. Our tours has has different cancellations policies depending on the activity :
- Policies for the Corcovado National park Tour & Snorkeling tour to Cano island :
Deposit :The deposit covers the payment of bank commissions, entrance fees to National Parks, taxes and organization of the tour and it is refundable only in case the company needs to cancel the trip due to bad weather conditions , national park restrictions , natural disasters or if for any other reason we can not operate the tour.
Modifications: This tours can be modified for another date if availability allows but depending on the season of the year and type of tour we might apply cancellation fees such as national park entrances .
- Policies for the Whale & Dolphin tour, Mangrove tour, Nature walk , fishing trips , sea kayaking :
REFUNDS: Refunds are given under these circumstances:
- 100% – Of total amount only if insufficient sign ups and / or uncontrolled natural resources or disasters or if reservation is canceled with 3 days previous notice to the tour date.
- 50% – of the total amount if the services are canceled with less than 2 days before the tour date. •
- NO REFUND – of total amount if the services are canceled 24 hours or less time, before tour date or no show . If the customer is disqualified during the tour due to inappropriate conduct or disrespect to all the policies of the tour. No animal sightings
Bahia Aventuras S.A. and its designated representatives reserve the right to disqualify any person as member of any trip or tour, should such person’s actions or general behaviour impede the operation of the trip or the rights of welfare or enjoyment of other members on the trip. Refunds are not given under these circumstances.
Bahia Aventuras S.A. will not disclose any of your personal information to third parties. All information we receive from you will be used only to confirm your vacation package or itinerary and at times to let you know about our services.All credit card information received from our clients is encrypted to ensure maximum security for our customers. We do not sell your data to third parties.
WE THANK YOU FOR FOLLOWING EACH OF THESE POINTS SO THAT WE MAY ASSURE YOU A PROMPT AND RESPONSIBLE SERVICE